Customer Service

Shannon Dowd

Customer Service Manager

Shannon Dowd is a Customer Service Representative and Field Service Technician at AbsolutAire. Shannon’s responsibilities include providing post-shipment support for all equipment manufactured by AbsolutAire.

Shannon has 30 years of experience working with various companies in the HVACR industry. He has a Bachelor of Science in HVACR Engineering from Ferris State University and is a licensed Mechanical Contractor with the Michigan Bureau of Construction Codes. Shannon has Universal Refrigerant Transition and Recovery Certification as required by EPA guidelines 40 CFR Part 82, Subpart F.

Jodie Mabin

Customer Service Administrator

Jodie Mabin is the Customer Service Administrator at AbsolutAire. Among many responsibilities, she provides post-shipment technical support, handles warranty claims, processes parts orders, and reports all customer service data. Jodie also schedules all field technician start-up trips, and helps coordinate AbsolutAire’s bi-weekly Service School Training Program during the spring/summer/fall months.

Jodie joined AbsolutAire in 2019. Prior to working at AbsolutAire, she worked as a Document Control Engineer at Musashi-MI for nine years as well as a lathing, milling, and assembly operator for four years. Jodie has also held positions as Administrative Assistant, Customer Service, and Para-Pro prior to joining the AbsolutAire team.

Jodie attended Ferris State University, with summer semesters at Kellogg Community College, majoring in Criminal Justice. While attending Ferris State University she was a member of Mu Gamma Chi – Honorary Choral Fraternity, the All Collegiate Choir, and the Madrigals Choir. Jodie also attended Ferrari’s Cosmetology School and graduated as a certified cosmetologist.

Neil D. Duncan

Customer Service Technician

Neil Duncan Sr. is a Customer Service Technician at AbsolutAire.  His primary responsibilities include factory technical support, equipment troubleshooting, and maintenance.  Neil also performs in-house quality control start-up and testing on newly manufactured equipment.

Neil has more than 18 years of HVAC experience, and he has over 17 years of experience in all aspects of manufacturing, testing, and field service of water sourced heat pumps.  Neil joined the AbsolutAire Customer Service team in April 2014.

Noah Kirk

Customer Service Technician

Noah Krick is a Customer Service Technician at AbsolutAire. His primary responsibilities include factory technical support, equipment troubleshooting, and maintenance. Noah joined the AbsolutAire Customer Service team in July 2020.

Prior to joining AbsolutAire, Noah attended Ferris State University majoring in HVAC-R.

Geoffrey Hoover

Service Specialist

Geoffrey Hoover is a Service Specialist at AbsolutAire. His various responsibilities in this position include handling product service and field start-up issues, parts orders, quality-control follow-up, and warranty claims.

Geoff began his career with AbsolutAire in the Maintenance Department in 2005, transitioning to a position in Inventory Control in 2010. Geoff graduated from Parchment High School in 2004. He is married and has one daughter.