Customer Service

Shannon Dowd

Customer Service Manager

Shannon Dowd is a Customer Service Representative and Field Service Technician at AbsolutAire. Shannon’s responsibilities include providing post-shipment support for all equipment manufactured by AbsolutAire.

Shannon has 30 years of experience working with various companies in the HVACR industry. He has a Bachelor of Science in HVACR Engineering from Ferris State University and is a licensed Mechanical Contractor with the Michigan Bureau of Construction Codes. Shannon has Universal Refrigerant Transition and Recovery Certification as required by EPA guidelines 40 CFR Part 82, Subpart F.

Neil D. Duncan

Customer Service Technician

Neil Duncan Sr. is a Customer Service Technician at AbsolutAire.  His primary responsibilities include factory technical support, equipment troubleshooting, and maintenance.  Neil also performs in-house quality control start-up and testing on newly manufactured equipment.

Neil has more than 18 years of HVAC experience, and he has over 17 years of experience in all aspects of manufacturing, testing, and field service of water sourced heat pumps.  Neil joined the AbsolutAire Customer Service team in April 2014.

Noah Kirk

Customer Service Technician

Noah Krick is a Customer Service Technician at AbsolutAire. His primary responsibilities include factory technical support, equipment troubleshooting, and maintenance. Noah joined the AbsolutAire Customer Service team in July 2020.

Prior to joining AbsolutAire, Noah attended Ferris State University majoring in HVAC-R.

Geoffrey Hoover

Service Specialist

Geoffrey Hoover is a Service Specialist at AbsolutAire. His various responsibilities in this position include handling product service and field start-up issues, parts orders, quality-control follow-up, and warranty claims.

Geoff began his career with AbsolutAire in the Maintenance Department in 2005, transitioning to a position in Inventory Control in 2010. Geoff graduated from Parchment High School in 2004. He is married and has one daughter.

Renee Williams

Customer Service Administrator

Renee Williams is the Customer Service Administrator at AbsolutAire. Her many responsibilities include providing post-shipment technical support, handling warranty claims, processing parts orders, and reporting all customer service data. Renee also schedules all field technician start-up trips, and helps coordinate AbsolutAire’s bi-weekly Service School Training Program during the spring/summer/fall months.

Renee joined AbsolutAire in 2021, starting in Administration Services. Prior to working at AbsolutAire, she worked as a Training Administrator at Mann & Hummel, and she also has operator/assembler manufacturing experience. Renee has held positions in leadership in the Customer Service field, and she has also been an Assistant Manager and Administrative Assistant with previous organizations.

Renee graduated from Kalamazoo Valley Community College in 2014 with her Associates in Business Administration, and continued her education thereafter, graduating from Western Michigan University in April 2020 with a Bachelors Degree in Business Administration in Management.