Customer Service

Neil D. Duncan

Customer Service Technician

Neil Duncan Sr. is a Customer Service Technician at AbsolutAire.  His primary responsibilities include factory technical support, equipment troubleshooting, and maintenance.  Neil also performs in-house quality control start-up and testing on newly manufactured equipment.

Neil has more than 18 years of HVAC experience, and he has over 17 years of experience in all aspects of manufacturing, testing, and field service of water sourced heat pumps.  Neil joined the AbsolutAire Customer Service team in April 2014.

Tom Wisser

Customer Service Technician

Tom Wisser is a Customer Service Technician for AbsolutAire.  His various responsibilities in this position include equipment technical support, handling parts orders and warranty issues, and writing electrical incentive contracts for production employees.

Tom began his career with AbsolutAire following graduation from high school.  Over his many years with the company, Tom has steadily risen in responsibility.  His experiences have included stints in plant maintenance and safety, product paint booth operations, unit assembly, electrical controls production, management, and customer service.

In addition to continual on-the-job training, Tom also has specialized training in electrical systems, field start-up procedures, and warranty claims fulfillment.

Shannon Dowd

Customer Service Technician

Shannon Dowd is a Customer Service Representative and Field Service Technician at AbsolutAire. Shannon’s responsibilities include providing post-shipment support for all equipment manufactured by AbsolutAire.

Shannon has 30 years of experience working with various companies in the HVACR industry. He has a Bachelor of Science in HVACR Engineering from Ferris State University and is a licensed Mechanical Contractor with the Michigan Bureau of Construction Codes. Shannon has Universal Refrigerant Transition and Recovery Certification as required by EPA guidelines 40 CFR Part 82, Subpart F.