Customer Service

Lori Klutts

Customer Service Administrator

Lori Klutts is the Customer Service Administrator at AbsolutAire.  Among many responsibilities, she provides post-shipment technical support, handles warranty claims, processes parts orders, and reports all customer service data.  Lori also schedules all field technician start-up trips, and helps coordinate AbsolutAire’s bi-weekly Service School Training Program during the summer months.

Lori joined AbsolutAire in 2012, fulfilling the role of Administrative Assistant prior to assuming her current role in 2013.  Prior to that, she worked in inside sales at Terminal Supply Company for nine years. She also gained over 20 years of office experience at Graphic Packaging, Inc., working in customer service, shipping, inventory control, and logistics.

Lori graduated with honors from Delton Kellogg High School and earned an Associate in Management from Davenport University in 2000.

Neil D. Duncan

Customer Service Technician

Neil Duncan Sr. is a Customer Service Technician at AbsolutAire.  His primary responsibilities include factory technical support, equipment troubleshooting, and maintenance.  Neil also performs in-house quality control start-up and testing on newly manufactured equipment.

Neil has more than 18 years of HVAC experience, and he has over 17 years of experience in all aspects of manufacturing, testing, and field service of water sourced heat pumps.  Neil joined the AbsolutAire Customer Service team in April 2014.

Tom Wisser

Customer Service Technician

Tom Wisser is a Customer Service Technician for AbsolutAire.  His various responsibilities in this position include equipment technical support, handling parts orders and warranty issues, and writing electrical incentive contracts for production employees.

Tom began his career with AbsolutAire following graduation from high school.  Over his many years with the company, Tom has steadily risen in responsibility.  His experiences have included stints in plant maintenance and safety, product paint booth operations, unit assembly, electrical controls production, management, and customer service.

In addition to continual on-the-job training, Tom also has specialized training in electrical systems, field start-up procedures, and warranty claims fulfillment.

Shannon Dowd

Customer Service Technician

Shannon Dowd is a Customer Service Representative and Field Service Technician at AbsolutAire. Shannon’s responsibilities include providing post-shipment support for all equipment manufactured by AbsolutAire.

Shannon has 30 years of experience working with various companies in the HVACR industry. He has a Bachelor of Science in HVACR Engineering from Ferris State University and is a licensed Mechanical Contractor with the Michigan Bureau of Construction Codes. Shannon has Universal Refrigerant Transition and Recovery Certification as required by EPA guidelines 40 CFR Part 82, Subpart F.