Customer Service

Kenneth L Brinks

Customer Service Manager

Ken Brinks is the Customer Service Manager at AbsolutAire. In this role, he is responsible for the activities of the team of customer service and field service technicians who provide all of AbsolutAire’s after-sale support. Ken also plays a leading role in investigation and resolution of warranty claims.

Ken joined AbsolutAire in 2015 with over 27 years’ experience in HVAC Manufacturing Operations and Sales Management. Most recently, Ken held the position of Director of North American Sales at Roberts Gordon in Buffalo, NY. Prior to their purchase by Roberts Gordon, Ken served as Operations Manager and General Manager at Bananza Air Management Systems in Kentwood, MI, and held Purchasing and Inventory positions at Rapid Engineering, Inc.

As a graduate of Davenport University in Grand Rapids, MI, Ken holds a BA in Business Administration, and an AS in Physical Distribution Management. He has also held several leadership roles with his local church and school board, and is a licensed private pilot.

Lori Klutts

Customer Service Administrator

Lori Klutts is the Customer Service Administrator at AbsolutAire.  Among many responsibilities, she provides post-shipment technical support, handles warranty claims, processes parts orders, and reports all customer service data.  Lori also schedules all field technician start-up trips, and helps coordinate AbsolutAire’s bi-weekly Service School Training Program during the summer months.

Lori joined AbsolutAire in 2012, fulfilling the role of Administrative Assistant prior to assuming her current role in 2013.  Prior to that, she worked in inside sales at Terminal Supply Company for nine years. She also gained over 20 years of office experience at Graphic Packaging, Inc., working in customer service, shipping, inventory control, and logistics.

Lori graduated with honors from Delton Kellogg High School and earned an Associate in Management from Davenport University in 2000.

Neil D. Duncan

Customer Service Technician

Neil Duncan Sr. is a Customer Service Technician at AbsolutAire.  His primary responsibilities include factory technical support, equipment troubleshooting, and maintenance.  Neil also performs in-house quality control start-up and testing on newly manufactured equipment.

Neil has more than 18 years of HVAC experience, and he has over 17 years of experience in all aspects of manufacturing, testing, and field service of water sourced heat pumps.  Neil joined the AbsolutAire Customer Service team in April 2014.

Nelson Howard

Field Service and DDC Controls Technician

Nelson Howard is a Customer Service Representative and Field Service Technician at AbsolutAire.  Nelson’s primary responsibilities include providing phone technical support to field technicians, processing replacement parts orders, re-engineering and troubleshooting, and performing onsite field start-ups. He also assists with DDC programming and support, and works with AbsolutAire Sales and Quality Control staff, assisting with technical questions and quality control/manufacturing-related issues.

Nelson began his AbsolutAire career in 2013, following more than 20 years of field service work in South Central Michigan.  He has held positions as a Fire Protection Engineer, and service technician for SimplexGrinnell, the world’s largest fire protection company.

In 2001, Nelson earned an engineering certification in fire protection from the National Institute for Certification in Engineered Technologies.  He has also performed control programming for Radionics, Ademco, Andover Controls, Sonitrol, and Northern Computers, in addition to writing communications software for the OS/9-UNIX platform.  He is CPR Certified and Confined Space Rescue trained, is a volunteer with the Battle Creek Police Department, and is also a Boy Scout leader. 

Stephen Barnes

Field Service and DDC Controls Technician

Stephen Barnes is a Field Service and DDC Controls Technician at AbsolutAire. His primary responsibilities include field repairs and modifications, new unit commissioning, and technical phone support. Stephen also assists with DDC programing and testing of new manufactured equipment.

Stephen began his AbsolutAire career in 2013; spending a year and a half in manufacturing performing assembly, wiring, start-up testing and quality inspections. He developed a good understanding of AbsolutAire's various products, and the entire manufacturing process of each.  He now uses that knowledge in the Customer Service Department.

Stephen started his career as a wiring technician at Dimplex Thermal Solutions building custom industrial chillers where he developed a good understanding of industrial wiring diagrams and industrial manufacturing. Prior to his employment at Dimplex, he attended Ferris State University and earned an Associate's degree in Industrial Electronics Technology.

Outside of work, Stephen is an avid bicyclist and a car enthusiast. He enjoys spending time outdoors and traveling to new places.

Kevin T. Brooks

Customer Service Technician

Kevin Brooks is a Factory Service Technician for AbsolutAire. In this role, Kevin has primary responsibility for the company’s field-service operations, including customer on-site equipment start-ups, factory technical support and service, and equipment troubleshooting and maintenance.

Kevin has more than 30 years of experience in the HVAC industry. He has served in all capacities from management and sales to installation and service. Kevin joined the staff of AbsolutAire in early 2008, assuming his current position.

Kevin’s professional education in heating, ventilating, and air conditioning systems began with the U.S. Air Force and has continued throughout his career. He has received specialized training from numerous major HVAC equipment manufacturers, including Carrier, Trane, and York. Other specific training included CFCs (chlorofluorocarbons), VAV (variable air volume) systems, and VVT (variable volume and temperature) systems.