Three Ways AbsolutAire’s Customer Service Stands Out
When you’re considering a new ventilation, heating or make-up air solution, there is more to consider than just what equipment models you’ll need. Indirect and direct fired make-up air equipment requires knowledge about operating procedures, familiarity with maintenance routines and ongoing product support. Of course, it’s natural to hope for the best but if something goes wrong, you want to know that the company you purchased your equipment from will stand behind their products. In this post, we’re going to look at three ways that AbsolutAire’s customer service – and ongoing support – stands out.
1. Swift, informed product support
Offering field service from a network of AbsolutAire-certified HVAC technicians, you can be confident that – should something go wrong – a solution can be dispatched quickly. And, if you need immediate assistance, we offer a responsive phone hotline that can help you troubleshoot problems in a fraction of the time.
2. Product training at our service school
We offer service school classes in the spring, summer and early fall. By studying guides and technical information about our products, your maintenance team will be able to correct issues more efficiently. Most importantly, these classes are offered free of charge to mechanical contractors, sales representatives and maintenance personnel.
3. Our comprehensive warranty
AbsolutAire stands behind its products. We lead the industry with our exclusive two-year parts and 90-day limited warranty. With the confidence that you are buying from a trusted vendor who will repair or replace warrantied items, you can focus your thoughts on more productive – and profitable – areas.
At AbsolutAire, our goal is to lead the industry by providing direct fired make-up air systems and “total air management” solutions. With a customer-centric approach to business, we consider the concerns of our clients our own concerns, as well. As a result, we’ve continually strived to provide the best support, training and warranties available. If you’ve been considering updating your business’ make-up air systems, contact us today to experience the AbsolutAire difference!