Three Ways AbsolutAire’s Customer Service Sets Them Apart
Beyond knowing what actually equipment you will need installed when considering a new heating, ventilation, or make-up air solution, you should know what you’re looking for in an HVAC company’s customer service. The company you choose should have a robust knowledge of operating procedures, provide ongoing product support, and have expertise in maintenance. You don’t want to invest in a new system only to find out that the company you worked with only wanted the sale and is not there to help you when you need it. In this post, we will look at three ways our customer service at AbsolutAire sets us apart.
1. A service school that offers product training
We provide your maintenance team with service school classes in the summer, spring, and early fall. We go over guides and technical information about our HVAC systems. This means your maintenance team will be better equipped to
2. Fast and informed product support
AbsolutAire has a large network of HVAC technicians who offer quick, professional field service. If something goes wrong with your HVAC system you can be sure that a technician with a solution will be dispatched quickly. If the issue does not require a technician onsite, we have a hotline that can help you troubleshoot problems immediately.
3. Our broad warranty
We stand behind our products. To show this, we have one of the industry’s most comprehensive warranties – two year parts an 90 day limited. We hope this provides people with confidence that they’re buying from a trusted, quality vendor.
At AbsolutAire, we want to lead the industry by providing the best customer service for our direct fired make-up air systems and “total air management” solutions. We have a business model that is customer focused – we know satisfied customers are the lifeline of our business, so we do everything we can to exceed their expectations.